Cancellation Policy

We understand that circumstances may change, and you may need to cancel your installation or repair service appointment. Our cancellation policy is designed to provide flexibility while ensuring that our technicians can effectively manage their schedules. Please review the following guidelines:

Advance Notice

If you need to cancel your installation or repair appointment, we kindly request that you provide us with as much advance notice as possible. This allows us to adjust our schedule and offer the appointment slot to other customers in need of service.

Cancellation Fees

Depending on the nature of the service and the timing of the cancellation, a cancellation fee may apply. The cancellation fee helps cover the costs associated with scheduling and preparing for the appointment. The fee amount will be communicated to you at the time of booking or cancellation.

Emergency Exceptions

We understand that emergencies may arise, and in such cases, cancellation fees may be waived. However, we appreciate it if you can inform us of the cancellation as soon as possible, even in emergency situations

Rescheduling

If you wish to reschedule your installation or repair appointment instead of cancelling it, we will do our best to accommodate your request. Please reach out to our customer service team at the earliest opportunity, and they will assist you in finding a new suitable appointment time.

No-Show Policy

If our technician arrives at the scheduled appointment time and no one is available to grant access to the property, a no-show fee may apply. To avoid this fee, please ensure that someone is present at the premises during the agreed-upon time.

Warranty Services

If you have availed of our warranty services, specific cancellation and rescheduling policies may apply. Please refer to the warranty documentation or contact our customer service team for more information.

Our goal is to provide you with the best possible service experience while also ensuring the smooth operation of our scheduling system. We appreciate your understanding and cooperation in adhering to our cancellation policy. If you have any questions or need assistance, feel free to contact our customer service team.