Privacy Policy

Installation and Repair Privacy Policy

At Installation and Repair, we are committed to protecting individual privacy and complying with Canada's private sector privacy laws. This policy outlines our practices regarding the collection, use, retention, disclosure, and security of personal information obtained from our customers in Canada in connection with our installation and repair services.

Personal Information We Collect

We collect personal information about our customers, including contact information such as names, addresses, telephone numbers, and email addresses. Additionally, we may collect information necessary for credit applications, credit reports, credit history, and other financial details relevant to credit checks.

Collection of Personal Information

We collect personal information when customers request quotes, order, purchase, return, or exchange our products or services. Additionally, personal information may be obtained when customers correspond with us, submit credit applications, or apply for employment with our company.

Use of Personal Information

We use personal information to identify our customers, maintain relationships, review credit applications, obtain credit information, prevent fraud, meet legal requirements, and generally manage our business. In some circumstances, we may use and disclose personal information without consent when necessary and permitted by law.

Disclosure and Transfer of Personal Information

Personal information is accessible to employees who require it for their work. We may disclose personal information to third-party suppliers, affiliates, and service providers as necessary for transactions, product warranties, risk management, and regulatory requirements. Transfers of personal information outside of Canada may occur, subject to foreign laws.

Consent

We obtain express, written consent for the collection, use, and disclosure of personal information. Implied consent may apply to certain situations, such as credit applications. Individuals have the right to withdraw consent at any time.

Retention and Accuracy of Personal Information

We retain personal information for as long as necessary for reasonable business purposes and comply with applicable legal requirements. We strive to ensure the accuracy of personal information in active files.

Safeguards

We use physical, organisational, and technological measures to safeguard personal information and limit access to authorised personnel.

Questions, Access Requests, and Complaints

Individuals may direct privacy-related questions, access requests, or complaints to our company's President. We respond to access requests within 30 days.

Recourse

Concerns about our privacy practices can be addressed to our company's President. We promptly investigate complaints and respond within 60 days.

Amendments

This Privacy Policy may be amended in response to privacy legislation developments. Any changes will be posted on our company's website.