At Installation and Repair, we are committed to protecting individual privacy and complying with Canada's private sector privacy laws. This policy outlines our practices regarding the collection, use, retention, disclosure, and security of personal information obtained from our customers in Canada in connection with our installation and repair services.
We collect personal information about our customers, including contact information such as names, addresses, telephone numbers, and email addresses. Additionally, we may collect information necessary for credit applications, credit reports, credit history, and other financial details relevant to credit checks.
We collect personal information when customers request quotes, order, purchase, return, or exchange our products or services. Additionally, personal information may be obtained when customers correspond with us, submit credit applications, or apply for employment with our company.
We use personal information to identify our customers, maintain relationships, review credit applications, obtain credit information, prevent fraud, meet legal requirements, and generally manage our business. In some circumstances, we may use and disclose personal information without consent when necessary and permitted by law.
Personal information is accessible to employees who require it for their work. We may disclose personal information to third-party suppliers, affiliates, and service providers as necessary for transactions, product warranties, risk management, and regulatory requirements. Transfers of personal information outside of Canada may occur, subject to foreign laws.
We obtain express, written consent for the collection, use, and disclosure of personal information. Implied consent may apply to certain situations, such as credit applications. Individuals have the right to withdraw consent at any time.
We retain personal information for as long as necessary for reasonable business purposes and comply with applicable legal requirements. We strive to ensure the accuracy of personal information in active files.
We use physical, organisational, and technological measures to safeguard personal information and limit access to authorised personnel.
Individuals may direct privacy-related questions, access requests, or complaints to our company's President. We respond to access requests within 30 days.
Concerns about our privacy practices can be addressed to our company's President. We promptly investigate complaints and respond within 60 days.
Whether or not you see your brand of appliance on this list, our licensed, experienced technicians will be able to deliver the repairs you need. Call us today to schedule our same-day, in-home service.